Care Teams

Benchmark and Elevate Team Performance in Aged Care

Measure team capability, engagement, and care quality using feedback from those who know best — your staff and consumers. Identify high-performing teams and target support where it's needed most.

Care Teams gives you an objective, data-driven understanding of how teams perform across your services. It's a low-touch approach: the confidential, anonymous assessment takes around 15 minutes to complete, and results are benchmarked internally and against other aged care and disability providers.

Key Features

• Team Report — individual team analysis with confidential insights from staff and care recipients
• Analyse & Benchmark — compare team performance across your organisation
• Organisational Report — a high-level overview of culture, engagement, and capability
• Industry Benchmarking — compare your results against other aged care and disability providers

Benefits

• Objective, data-driven insight into team performance across your services
• Direct training and investment where it will have the greatest impact
• Drive consistency in care by making performance gaps visible
• Identify standout teams and replicate their best practices organisation-wide

How It Works

1. Run the team assessment, with tailored surveys for staff and consumers
2. Rate teams across five key care domains, highlighting strengths and areas to improve
3. Work with an accredited practitioner to compare teams and inform resource allocation

Care Teams measures dimensions mapped to the Aged Care Quality or Disability Practice Standards, based on consumer and staff feedback.