Anti-Spam Policy

Veraison does not send, authorise, commission or benefit from unsolicited commercial electronic messages. This applies to email, SMS, instant messaging and any other electronic channel.

We use these channels to send electronic messages:

• Transactional email. Our website and booking system send automated emails through Resend. These include booking confirmations, reminders, changes, cancellations, replies to enquiries and proposal emails. We send them only to people who have made a booking, sent an enquiry or asked for a proposal, and to our coaches.
• SMS. Our booking system sends text messages through Mobile Message with the sender ID "Veraison". These include booking confirmations, reminders and approval requests to coaches. We send them only to people who have made a booking, and to our coaches.
• Staff email. Our staff send individual business email from their own Microsoft 365 mailboxes to clients, to people who have contacted us, and to our suppliers.

If we send a newsletter or other marketing email, we send it only to people who have agreed to get it. Each one identifies us and has an unsubscribe link.

We send a commercial electronic message only where the recipient has given express consent, or where consent can be reasonably inferred under the Spam Act 2003 (Cth) because of an existing business relationship.

Every commercial message identifies Veraison as the sender, gives accurate contact details, and provides a functional unsubscribe facility. An unsubscribe request is actioned promptly and at no cost to you.

We do not buy, rent, harvest or otherwise acquire address lists from third parties. We do not use address-harvesting software, and we do not use any list produced by such software.

We operate no affiliate, reseller or referral scheme that permits a third party to promote veraison.com.au by electronic message. Our referral page is a manual, person-to-person introduction made by someone who already knows us.

Any contractor, agent or partner acting for us is bound by this policy. We will end an arrangement with a party that breaches it.

All Veraison personnel must comply with this policy. A breach is treated as a disciplinary matter.

Messages that falsely claim to come from veraison.com.au are not sent by us. To make that kind of forgery harder to deliver, we publish SPF, DKIM and DMARC records for the domain, we enforce multi-factor authentication on every staff mailbox, and we review sign-in activity and mail-forwarding rules for signs of compromise.

We comply with the Spam Act 2003 (Cth) and with the Australian Privacy Principles under the Privacy Act 1988 (Cth). How we handle personal information is set out in our Privacy Policy.

If you receive an unsolicited message that promotes veraison.com.au, please tell us. Email dmarc@veraison.com.au and attach the full message headers, which let us trace where the message really came from. We will investigate every report and respond to you.

You can also report the message to the Australian Communications and Media Authority (ACMA) at www.acma.gov.au.

• Veraison WA Pty Ltd (ABN 27 633 366 891), trading as Veraison
• Level 2, 151 Herdsman Parade, Wembley, WA 6014
• Phone: 08 9287 1041
• Abuse reports: dmarc@veraison.com.au
• General enquiries: info@veraison.com.au